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It is right in the middle of downtown, where it will be used mainly by the homeless to stay warm in winter and cool in summer. I am sure there are other uses for this money that would benefit more people than the who are currently getting a free ride. There's a problem loading this menu right now.


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How to Profitably Delight your Customers: Hal Mather: omyhukocow.tk: Books

A business book that clearly does not wisely inform or advise the reader. Advise without facts is opinion only and poor advise. Blockbuster is a business model this author emulates. I have a different perspective. Nationwide, 3 percent of the population uses libraries.

How to Delight Your Customers

I doubt our ratio is any different. We have 66, residents in Nassau County. That means that about 2, people are regular users of the library. Assuming an average household of four people, this means there are about 16, taxpayers. This would buy a homeowner a lot of books.


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Don't let the figures of attendance fake you out. Many people use the library weekly, including the pupils at the private parochial school nearby. Most people don't use the library. And don't let the figures of how many people have library cards influence the issue.

I have a library card and maybe visit the library once a year, some years. The biggest users are middle- and upper-income people. When I lived in Atlanta, it was not unusual to see chauffeured limousines dropping off people to visit the free library. Public support of libraries is one of the worst cases of regressive taxation, exceeded only by state-supported colleges. It should be privatized.

Blockbuster earns a good profit with the exact same process as libraries. Proactively call customers to find out what they want and how you can improve. If you take the effort to understand challenges and issues that your customer may have with your service, and more importantly you demonstrate a preparedness to act upon the feedback you have received, your standing with the customer will soon be elevated to that of trusted advisor.

In short, listen and act; be quick to respond and never ignore. Though perhaps better known for its role in new client acquisition programs, content marketing also has a seismic part to play in pretty much any effective retention program. Blogs, whitepapers and e-books are among many powerful tools with which to educate and engage existing clients.

Ten Ways to Raise your Game and Delight your Customers as an MSP

Each has the potential to gradually cement your trust-based relationship and position you as an expert source. Not only is content is a cost-effective way of engaging and adding value at a time when customers are increasingly looking for more than just a supplier, it represents a potent way of delivering the support and advice that can take their business to the next level. With this in mind, make sure to set a few hours aside each week to produce some content that, at very least, can get your customers thinking about some simple ways of upping their game whilst turbocharging your own retention along the way.

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