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Guide The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It

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Combining their own scientific research with stories from fields as diverse as criminology, education, and psychology, they show how to spot the roots of incivility, rip them out, and create a culture of respect. They urge managers to stop making excuses, set a zero-tolerance policy, and lead by example. Read more Read less. Customers who bought this item also bought. Page 1 of 1 Start over Page 1 of 1. A Manifesto for the Workplace.

The Twenty-five Rules of Considerate Conduct.

The Cost of Bad Behavior – Christine Porath

The No Asshole Rule: Customers who viewed this item also viewed. The Cost of Bad Behavior: Negotiation Strategies for Reasonable People 2nd Edition. Sponsored products related to this item What's this? Know Yourself - Grow Your Business. This manifesto calls on leaders to dismantle systemic norms by tapping into their whole-body wisdom and going "all in" on human-centric initiatives. How Cohesive is your Company?: A Leadership Parable - Top-notch business performanc Make clarity and cohesion the top priorities for your company!

No gimmicks or tricks, but rather the fundamental elements that any seller needs to know. Each advice is a sales pill that will help you to sell more. The 5 Languages of Appreciation in the Workplace: Empowering Organizations by Encou From Publishers Weekly Most Americans have encountered unpleasant or even hostile colleagues and bosses, but incivility is more than just a human resources problem: Portfolio Hardcover July 9, Language: Related Video Shorts 0 Upload your video.

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What Is Stress In Organizational Behavior?

Write a customer review. Read reviews that mention workplace authors costs employees civility companies pearson company porath examples team research negative organization management behaviors performance evidence pay respect. There was a problem filtering reviews right now. Please try again later. I have long been fascinated by how individuals get away with behavior in the workplace that would not be tolerated in grade school. The authors have done a fabulous job bringing attention to this acute problem in many businesses along with the emotional and tangible costs that result. But to me the subject of 'incivility' goes beyond inappropriate texting and conversation interruptions.

The least beneficial behavior is far worse and may have once been called "office politics". It is when individuals or factions fight it out with each other using petty tactics like withholding information, CC: The book is well researched and the authors are cautiously optimistic regarding human behavior. However, I am left wondering if it is the corporation's responsibility to correct the behavior of employees who have patterned themselves in a negative way from their formative years. Those familiar with Think Like a Black Belt know that the fundamental principle underlying everything I talk about is the simple, powerful concept of "Respect.

Is incivility really as bad as it seems? The answer seems to be yes Percentage of people in the United States who: The authors cite that 12 percent of workers leave their jobs because they were treated uncivily. Average price of replacing each of those employees: Note that arguably, the fact that Cisco was so pro-active in their approach indicates that their results probably represent the lower end of the damage spectrum as they are obviously an example of a company with a very positive workplace culture.

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You may not run a global corporation like Cisco. For the small business person the cost in proportion to the total output of the business may be even more devastating. Take less credit, give more. When stress triggers brain burn, a rush of emotions causes psychological responses increased heart rate erratic breathing and a flooding of intense emotions. Anger, fear, and sorrow typically occur simultaneously, overwhelming the target.

This leaves a scar that is not only psychological but physical. According to Hallowell, high levels of adrenaline pumped through the body under these conditions actually burn a hole in the brain, creating a permanent "tattoo". Once this occurs, the overwhelming emotions are never forgotten. P 68 Remember that your employees are your ambassadors. Their civil or uncivil behavior reflects the values of your organization. Stakeholders judge other employees, your organization, and your brand on the basis of what they see, and adjust their purchases and their loyalty accordingly.

In a service econy, goodwill is everything. It's hard to build it, but you can lose it in an instant.

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On this basis alone, you can't afford to do anything other than encourage a culture of positive, respectful, civil behavior. P Unfortunately, there are people who write, lecture, and advise about incivility and bullying by comparing the workplace with the playground. They recommend that targets fight back, treating offenders as if they were schoolyard bullies.

We have more than a decade of research that says this guidance is dangerous. Workplace offenders have very little in common with schoolyard bullies. Two-thirds of workplace offenders have the power of the organizational hierarchy behind them; they call the shots on the corporate playing field. Although some high-power organizational offenders may seem at first to accept your push back, you must no forget that they have resources, connections, and hierarchical perspective that exceed your own.

That would mean, in the playground analogy, that the principal and the teachers would be the bullies. Dec 29, Cyndie rated it it was amazing Shelves: The best researched and most practical book on dealing with frustrating and badly behaved people in the workplace I've read and this is an area of interest.

The Cost of Bad Behavior

Even helpful if you ARE the badly behaved person in your workplace sometimes. The book to convince you and hopefully your bosses that it's not worth it to put up with high performing jerk, then even suggests practical methods for fixing their behavior. One of those books you should read to be a successful human being.

Dec 13, Kathy rated it liked it. A quick summary is that not following the Golden Rule actually costs businesses a lot of money. Filled with lots of examples and some scary numbers from a corporate perspective, this could be a wake up call for managers everywhere. Our group took a survey of how severe they feel certain incivilities are then how prevalent we thought the behaviors were in our company. The good thing is we didn't think things like sexual hara Our Managers' group read this for Q4 at the suggestion of our HR Director.

The good thing is we didn't think things like sexual harassment and threatening weren't considered prevalent. However, we did feel that things like interrupting people, having sidebar conversations in meetings and micro-managing are prevalent. To that end, we're putting together a suggested code of conduct that our team may adopt for Oct 19, Phillip Gary Smith rated it really liked it.


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True to the book's title, there are a number of exact costs applied to certain nasty behaviors. Additionally, formulas are provided to help one through the maze of possibilities. These provide readers with shocking numbers that when multiplied over an entire business horizon are truly knee-buckling. Incivility damages businesses and lives. Beyond the moral cost, one can now put a pencil to the dollar loss. Jan 13, Stephen rated it it was amazing. I did not realize how incivility was so damaging to a business. I thought it would have an affect, but not that it could reduce profitabliity, and that it could even lead to bankruptcy.


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This book does a very good job of showing the high costs that incivility leads to. Inciviity costs anyone in the long run. Nov 25, Andy Johnson rated it it was amazing. This book puts the problem of incivility on the map. Our organizations are filled with this engagement, creativity and morale-sucking problem. Gale Taylor rated it really liked it Aug 11, Hee-jin Yi rated it it was amazing Mar 30, Deborah Choma rated it it was amazing Apr 25, Staci rated it it was amazing Jul 27, Jennifer Casey-whitty rated it really liked it Jun 27, Margaret Burke rated it it was amazing May 06, Carol A Conlin rated it liked it Jan 03, Cyndi rated it really liked it Jan 19, Mary rated it it was amazing Sep 24, You will find one in this book, which can save your business some serious dollars.

Blessedly brief, poignant, and clearly written, this book offers concrete advice that can bolster not only the bottom line but also the lifeblood of any business. This book does a terrific job of translating research into practice. This is the work of the brightest emerging stars in the business school firmament.